Western Michigan Handyman1. Services
Western Michigan Handyman provides residential handyman services across Kalamazoo, Kalamazoo County, and nearby communities in Michigan, in the categories listed at /services/. If a requested job requires specialty trade licensing under Michigan law that we cannot cover, we will tell you before work begins and refer you to an appropriately-licensed contractor.
2. Estimates and pricing
Every job receives a free written estimate before work begins. Every job is priced individually — fixed-price or hourly depending on the job, as stated on the estimate — and we do not publish standing rates. The estimate lists labor, materials, scope, and timing. The final invoice follows the approved estimate unless scope changes mid-job, and we will obtain your approval before performing work outside the original scope. Verbal price discussions are not estimates; only written estimates are binding.
3. Payment terms
Payment is due on completion unless your written estimate states otherwise; for larger jobs, any deposit request is stated on the estimate. Accepted payment methods: cash, check, credit/debit card, Venmo, Zelle, and PayPal. A 3% processing fee applies to credit/debit card payments. Invoices unpaid after 30 days accrue interest at 1.5% per month or the maximum allowed by Michigan law, whichever is lower.
4. Workmanship guarantee
Benny walks a checklist with you before and after every job. If something we installed or repaired isn't right because of how we did the work, tell us and we will come back and make it right at no charge. Full terms and exclusions: /guarantee/.
5. Insurance
Western Michigan Handyman carries general liability insurance. A current certificate of insurance is available on request before work begins.
6. Cancellation and rescheduling
You may cancel or reschedule a visit at no charge with at least 48 hours notice. Cancellations within 48 hours of the scheduled visit may incur a cancellation fee to cover the held calendar slot. Force-majeure cancellations (illness, weather, family emergency) are handled case-by-case at our discretion.
7. Property access and safety
You agree to provide safe and reasonable access to the work area. If conditions on site prevent us from completing the work safely (e.g., aggressive pets, unsafe structural conditions, hazardous materials), we may decline to start or pause the work and reschedule, or we may invoice for time on site to date.
8. Limitation of liability
Western Michigan Handyman's total liability arising from any single job is limited to the total amount paid for that job, except as required by Michigan law. We are not liable for consequential, indirect, or special damages (lost income, lost rental revenue, etc.). Nothing in this section limits our liability for personal injury caused by our negligence, fraud, or anything else that cannot be limited under Michigan law.
9. Disputes
If something goes wrong, please contact us first. Most issues are resolved by talking. If we cannot resolve a dispute directly within 30 days, the parties agree to mediation in Kalamazoo County, Michigan, before any litigation. Michigan law governs these terms, and venue for any litigation is the courts of Kalamazoo County, Michigan.
10. Website use
This website is provided "as is." We do our best to keep the information accurate but make no warranty that it is. We do not publish standing rates on the site; the number for your job comes from your written estimate.
11. Changes
We may update these terms from time to time. The "last updated" date at the top reflects the most recent change. The terms in effect at the time of your written estimate govern your job — later changes do not retroactively apply.
12. SMS/Text Messaging
By providing your phone number and opting in through our website form, you consent to receive text messages from Western Michigan Handyman. Depending on which option you select, these may include service messages (such as appointment reminders, estimate updates, and invoice notices) and/or marketing messages (such as special offers, discounts, and service updates).
Message frequency may vary. Message and data rates may apply.
You can opt out at any time by replying STOP to any text message you receive from us. After you reply STOP, we will send one confirmation message and you will not receive further texts unless you sign up again. For help, reply HELP to any of our messages, or contact us at (269) 568-3603 or benny@westernmihandyman.com.
Carriers are not liable for delayed or undelivered messages.
For details on how we handle your information, please see our Privacy Policy.
13. Contact
Questions about these terms: benny@westernmihandyman.com or (269) 568-3603. Mail: Western Michigan Handyman, 210 East Oak Grove Avenue, Parchment, MI 49004.